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REFUND POLICY

REFUND POLICY


VinaCreations prides itself on making products from materials in the highest quality and paying attention to detail. We alway try to provide the best products and services for every customer. 

If you have an issue with your order, please reach out to our Customer Support team via email address support@vinacreations.com to solve any issue quickly and effectively . 


For additional info on our refund policies see below!


Below are the conditions under which a refund will be granted:

    • If the product you purchased is Defective/ Damaged 
  • If the product you received does not match the product you ordered in the order information. In this case, please send the product back to the seller and we will refund you.
    • For refund request, item must be unworn, in original condition, tags intact, and in its original packaging.

    Additional non-refundable items:

    • Wrong Size ( get % OFF for re-order new size)
    • Wrong buyer information

    *Please Note: 

    • Your refund request will be accepted within 15 days after delivery date. In this case, item must be unworn, in original condition, tags intact, and in its original packaging.
    • We require a receipt or proof of purchase.
    • Once your request is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
    • If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    If you haven’t received a refund yet, first check your bank account again.

    Then contact your credit card company, it may take some time before your refund is officially posted.

    Next, contact your bank. There is often some processing time before a refund is posted.

    If you’ve done all of this and you still have not received your refund yet, please contact us at support@vinacreations.com

     

    DAMAGED / LOW - QUALITY ITEM

    To proceed with the returns & refund quickly and effectively, please include a photograph demonstrating the poor quality or the damaged part of the item. Ideally, the items should be photographed on a flat surface, with the tag and clearly displayed error.

    We will use this information to help you with your order and to prevent repeated errors in the future.

    If you have other concerns and inquiries, kindly send an email to support@vinacreations.com