RETURN POLICY

DO YOU TAKE RETURNS AND EXCHANGES?

We Sure Do! We are willing to refund/ return/ reship the product for you as a responsible seller. 

If you have an issue with your order, please reach out to our Customer Support team via email address support@vinacreations.com to start a request. Your return request will be accepted within 15 days after delivery date. For additional info on our returns policies see below!

Return Address: 1769 Shipman Dr San Antonio, TX 78219-2325, United States
Whatsapp: +84 91 567 27 65

Below are the conditions under which a return will be proceed:

• If your product is damaged or defected, please kindly email us with the subject line “Replace: Damage or Defected item with your order #” along with a photograph so we can immediately look into sending you a new one. Once we receive your information and it is sufficient, we will reship a new one within 2 business days.
• We are not responsible for packages with tracking shows “delivered” but buyers do not receive. In this case, Please contact the shipping carrier or post office before emailing us. We will try as best as we can to help. 
• In most cases, we will replace your order if there is a problem such as a defect or broken in transit.  

In case of requests for order refund/ return/ reship, we reserve the right to accept or reject requests if it doesn't have a proper reason. Please notice, no refunds will be paid if the mistakes do not belong to us. In other words, we will not take action for any items that are not in their original condition, are damaged, or missing parts for reasons not due to our error.

PLEASE NOTE:

• In case you want to return another product, this product must be of equal or greater value than the product in your order information.

Additional non-returnable items:

• Returns are not accepted for used products that have been deformed or have been washed.

Exchanges (if applicable)

-We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email with proof attached at contact support@vinacreations.com

-We do not offer exchanges/returns for size unless it is our fault for sending the wrong-size items. For other reasons like sewing or style problems, we will take care of them all for you. Please contact us first and we will guide you through the steps. 

Depending on where you live, the time it may take for your exchanged product to reach you. 

 

 

FAQ

RETURN/EXCHANGE POLICY

We alway try to provide the best products and services for every customer. Returns are accepted within 15 days of purchase for a refund to the original payment method. 

 

DO YOU OFFER FREE RETURNS?

 

- At this time, we do not offer free returns. When returning a product, we recommend obtaining a tracking number through your selected carrier as we are not responsible for packages lost in transit to our main office. 

 

- We offer free return when the product you receive is damaged or defected and mistake belong to us. In this case, item must be unworn, in original condition, tags intact, and in its original packaging. Please kindly email us with the subject line “Replace: Damage or Defected item with your order #” along with a photograph so we can immediately look into sending you a new one.

 

HOW DO I START A RETURN?

Please respond to your order confirmation email, letting us know you’d like to initiate a return. Alternatively, you can reach out to support@vinacreations.com with your order number (e.g. order #). We’ll then be in touch to facilitate the rest.

 

DO I NEED A RECEIPT?

Proof of purchase is required to validate a return or exchange. Please include your order number (e.g. order #) or receipt in your email requesting a return. This way, we can issue a refund, store credit, or exchange that is equivalent to the original purchase price.

WHAT IF I DON’T HAVE A RECEIPT?

If you don’t have a receipt, we will work with you to verify your purchase. Please let us know as much information as you can about your purchase so that we can locate a record of it. Still have questions? Reach out to us at support@vinacreations.com.